Effective Date: January 1, 2026
At RawLuwak.com (operated by CV NUL FOOD AND CRAFT), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us for B2B wholesale inquiries and direct-trade purchases.
Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal and Business Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and business details (e.g., Roastery Name, Cafe Name, Business Type) that you voluntarily give to us when making an inquiry, requesting a sample, or securing an allocation.
- Transaction Data: Information related to your orders, including billing addresses, shipping logistics, and payment details necessary to process your wholesale transactions and export documentation.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
2. HOW WE USE YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized B2B experience. Specifically, we may use information collected about you via the Site to:
- Process and fulfill your wholesale orders, including arranging international shipping and generating necessary export documentation (such as Phytosanitary Certificates and Certificates of Origin).
- Respond to your B2B inquiries, sample requests, and customer service requests.
- Send you administrative information, such as order confirmations, shipping updates, and invoices.
- Notify you of seasonal harvest updates, limited allocations, and new product offerings (you may opt-out at any time).
- Monitor and analyze usage and trends to improve your experience with our website.
3. DISCLOSURE OF YOUR INFORMATION
We highly value the trust of our B2B partners. We do not sell, trade, or rent your personal or business information to third parties. We may share information we have collected about you in certain situations:
- Third-Party Service Providers: We may share your information with trusted third parties that perform services for us or on our behalf, including payment processing, international freight forwarding, shipping delivery, and email delivery.
- Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4. DATA SECURITY
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. USE OF COOKIES
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
6. YOUR PRIVACY RIGHTS
Depending on your location (such as the GDPR for European clients or the CCPA for California clients), you may have the right to request access to the personal data we hold about you, request that we correct any inaccuracies, or request the deletion of your personal data. To exercise these rights, please contact us using the details provided below.
7. CHANGES TO THIS PRIVACY POLICY
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
8. CONTACT US
If you have questions or comments about this Privacy Policy, or if you would like to update or remove your information, please contact us at:
RawLuwak.com / CV NUL FOOD AND CRAFT Jl. Jupiter Utama No.E2/106, Sekejati Kec. Buahbatu, Kota Bandung Jawa Barat 40286, Indonesia Email: info@rawluwak.com Phone: (+62) 895-1227-4646