Effective Date: January 1, 2026
Welcome to RawLuwak.com. These Terms of Service (“Terms”) govern your access to and use of our website, and your purchase of wholesale green beans and related products from CV NUL FOOD AND CRAFT (“Company,” “we,” “us,” or “our”).
By accessing our website or placing a B2B order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. B2B COMMERCIAL TRANSACTIONS
RawLuwak.com operates primarily as a Business-to-Business (B2B) supplier catering to specialty roasters, luxury cafes, distributors, private label brands, and authorized country representatives. By placing an order for our 50 KG, 100+ KG, or custom allocations, you represent that you are purchasing goods for commercial, wholesale, or professional roasting purposes.
2. EXCLUSIVE COUNTRY AGENT RIGHTS
To preserve premium market positioning, brand integrity, and strategic distribution quality, RawLuwak.com may appoint only one exclusive commercial agent, distributor, or representative company per country or designated territory, subject to separate written agreement and performance review.
- Exclusive rights are granted solely at the discretion of CV NUL FOOD AND CRAFT.
- No exclusivity is implied without a signed formal partnership or agency agreement.
- Exclusive partners must maintain agreed minimum purchase volumes, brand standards, legal compliance, and market development efforts.
- Failure to meet agreed obligations may result in suspension, revocation, or reassignment of exclusivity rights without liability.
- RawLuwak.com reserves the right to reject or terminate exclusivity requests that do not align with brand strategy, ethical sourcing principles, or market performance expectations.
3. PRODUCT NATURE & AVAILABILITY
Our products are 100% wild-foraged and cage-free. Because we rely on natural forest ecosystems and seasonal harvest cycles, our inventory is inherently limited and cannot be industrially scaled.
- All allocations are subject to seasonal availability.
- We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
- We reserve the right to discontinue any product or allocation tier at any time without notice.
4. ORDERS, PRICING, AND PAYMENTS
Pricing: All prices for our export allocations are quoted in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice.
Quotes: Bulk orders (100+ KG) and custom roasting services require direct consultation. Quotes provided via email are valid for the period specified in the correspondence (typically 14 days).
Payment Terms: Full payment or a mutually agreed-upon deposit is required before export processing and shipping commence. We accept international wire transfers and approved commercial payment gateways.
5. SHIPPING, EXPORT, AND CUSTOMS
As an international exporter based in West Java, Indonesia, we adhere to global direct-trade standards.
Export Documentation: We are responsible for providing all necessary documentation for the legal export of green coffee beans from Indonesia, including the Commercial Invoice, Packing List, Certificate of Origin, and Phytosanitary Certificate.
Import Duties & Taxes: The buyer is solely responsible for navigating their country’s import regulations and paying any applicable customs duties, import taxes, or clearance fees. We are not liable for shipments delayed, held, or confiscated by destination-country customs authorities.
Risk of Loss: Risk of loss and title pass to the buyer upon delivery to the international carrier, unless otherwise agreed in writing under specific Incoterms (e.g., CIF, FOB).
6. QUALITY ASSURANCE & RETURN POLICY
We uphold strict specialty-grade quality control and cupping protocols prior to export. Because green coffee beans are agricultural food products, all wholesale and international purchases are final.
- We strongly encourage all new B2B partners to order our 1 KG Sample to validate roast profile, cupping score, and extraction parameters before larger commitments.
- If a shipment arrives severely damaged due to carrier mishandling, please contact us within 48 hours of receipt with photographic evidence for freight claim assistance.
7. INTELLECTUAL PROPERTY
The website and its original content, features, photography, copy, functionality, strategic positioning (including “No Cages, No Compromise”), campaign materials, and reserve-based storytelling are owned exclusively by CV NUL FOOD AND CRAFT and protected by international copyright, trademark, and intellectual property laws.
8. LIMITATION OF LIABILITY
In no event shall CV NUL FOOD AND CRAFT, nor its directors, employees, partners, suppliers, or affiliates, be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, market opportunity, goodwill, or commercial interruption arising from your access to or use of our website or products.
9. GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from these Terms, international sales, or exclusive agency matters shall be subject to the exclusive jurisdiction of the courts located in West Java, Indonesia.
10. CONTACT US
For questions regarding these Terms, wholesale partnerships, or exclusive country representation, please contact:
RawLuwak.com / CV NUL FOOD AND CRAFT
Jl. Jupiter Utama No.E2/106, Sekejati
Kec. Buahbatu, Kota Bandung
Jawa Barat 40286, Indonesia
Email: info@rawluwak.com
Phone: (+62) 895-1227-4646